FAQs

1. How can I place an order?
You can place an order directly on our website by browsing products, adding them to your cart, and completing checkout with your preferred payment method.

2. What payment methods do you accept?
We accept a variety of secure payment options, including:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal

3. Do you offer international shipping?
Currently, we only ship within the United States. We do not offer international shipping at this time.

4. How long does shipping take?

  • Standard shipping takes 3–6 business days.

  • Orders are typically processed within 1–3 business days after payment confirmation.

5. Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email to monitor your shipment.

6. What is your return/refund policy?
You can request a return within 30 days of receiving your order. Items must be unused, in original packaging, and eligible for return. For full details, see our Refund Policy.

7. How do I cancel my order?
Orders can be canceled within 12 hours of purchase. Contact our support team immediately at support@elight.shop or 716-495-7055.

8. Who can I contact for support?
You can reach our customer service team via:

  • Email: support@elight.shop

  • Phone: 716-495-7055
    Our support hours are Monday – Friday, 9:00 AM – 6:00 PM EST.

9. Is my personal information safe?
Yes. We use SSL encryption and other security measures to protect your personal and payment information. For more details, see our Privacy Policy.

10. Do you offer exchanges?
Yes, exchanges are available for the same product, subject to availability. Contact us at support@elight.shop to request an exchange.