Cancellation Policy

At elight.shop, we understand that sometimes you may need to cancel an order. Please review our cancellation policy below:

1. Cancellation Window

  • Orders can be canceled within 12 hours of placing the order.

  • After 12 hours, orders may have already entered processing or shipping and cannot be canceled.

2. How to Cancel

  • To cancel an order, contact our support team immediately at:
    Email: support@elight.shop
    Phone: 716-495-7055

  • Provide your order number and reason for cancellation.

3. Refunds for Canceled Orders

  • If your order is successfully canceled, a full refund will be issued to your original payment method within 5–10 business days.

  • Shipping fees, if already incurred, may not be refundable depending on the order status.

4. Orders Already Shipped

  • Orders that have already been shipped cannot be canceled.

  • If you receive an order you wish to return, please refer to our Refund Policy for instructions on returns and refunds.

Contact Us
If you have questions about canceling your order, please contact us:
Email: support@elight.shop
Phone: 716-495-7055